Customer Service Specialist

Job Title Customer Service Specialist Job type: Temporary jobEstimated duration: 3 monthsLocation: Remote working, based in UKPay Rate: £13.50 per hourJob Summary: My client is looking for someone who will be mainly responsible for the accurate process of customer quotation and order requests. You will have to own the customer's needs by proactively following up on responses and promised actions, act as a liaison between the customer and other departments to resolve customer queries and cover the timely handling of all associated queries from customers. The role will involve regular phone contact with customers and the other members of related departments.Main duties and responsibilities:

• Management of customer communication via C4C (CRM system).
• Produce spare parts quotations.
• Co-ordinate with the technical teams to produce component quotations.
• Effectively manage the quote follow up process (within the defined thresholds).
• Create sales orders as per Customer Purchase Orders.
• Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorisation requests.
• Expedite orders and keep track of the logistics process and delivery management.
• Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
• Handle all associated query management by phone and email.
• Be a key interface for external and internal customers to ensure that they receive the best possible customer experience.
• First point of contact for all Quotation and Order Management enquiries via telephone and email.
• Escalate issues to the Customer Service Supervisor as policy dictates.
• Ensure compliance and control guidelines are adhered to e.g. customer documentation, discounts, freight charges etc.
• Support with monthly audit controls testing.
• Undertake ad-hoc tasks as and when required

Job requirements

• Minimum 2 years of experience in a similar role
• Knowledge of C4C/SAP/Salesforce or similar CRM Systems
• Proficient in all MS products: Word, Excel, PowerPoint etc.
• Understand the end-to-end Commercial process - Quote to Cash process.
• The ability to develop strong relationships with customers at all management levels.
• Good communication and negotiation skills.
• Ability to work in a team-orientated environment that is fast-paced and demanding.
• Work well under pressure with the ability to deliver accurately and on time.