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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Receptionist. We are looking for an administrator with excellent attention to detail and organisational skills, to provide support the department. You will be the first point of contact for clients calling in and managing the email inboxes, actioning requests, dealing with queries both internally and externally amongst other duties. This role is integral to the smooth running of the department, and is very fast paced. If you are looking for a new challenge, please apply today and we'll be in touch!
Job Purpose
To deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain.
Job Overview
The role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails.
Day-to-Day Responsibilities
Answer incoming calls with minimum waiting time in a professional manner
To evaluate each request made over the phone and allocate them accordingly.
To ensure the highest level of customer service is adhered to.
To ensure member confidentiality is maintained.
To establish and maintain efficient working relationships with colleagues and members.
Stacking calls from members where appropriate ensuring all calls are answered.
Ensuring cover has arrived before leaving the switchboard so the phones are manned at all times
Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols
Logging service issues
Logging retention opportunities
Overflow of advice calls logged on to Advice system
Stamping, sorting, logging, and allocating incoming post for the department
Scanning
Ensuring flowers and hampers are ordered within protocols.
Update additional callers lists within protocols
Expired member letters posted within SLA
BLE hard copy letters posted within SLA
Ad hoc project work
Managing inboxes - H&S, SI's, CX, RR, supporting Drift(web Chat), Sending Interflora
BENEFITS
25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2- and 5-years' service.
Contractual sick pay
Private medical insurance after 5 years' service
Pension Plan and Life Insurance
Pension plan contributions increase after 5- and 7-years' service
Holiday season bonus after 3 years' service
Profit Share Scheme
Season Ticket loan scheme
Cycle to work scheme and Free on-site Gym
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with
free food and drink - we call this Fab Friday'!
Company incentives, access to discount schemes
INDMANJ
