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Customer Service Team Leader
On-site in Manchester office
Permanent Position
25k - 26.5k
We are partnering with an expanding health tech company who a looking for a Customer Service Team Leader who will be responsible for leading the Service Desk team and overseeing customer support activities.
As a Customer Service Team Leader, you will be responsible for:
- Manage the customer support advisors and provide daily support.
- ensuring that requests and handled efficiently and professionally and are escalated to the right resolver group.
- Oversee the logging and management of issues via the Service Management Tool, ensuring they are address in a timely and effective manner.
- Act as the first point of contact for customers, managing incoming inquiries, resolving complex issues as and when required.
- Oversee team performance in handling initial contacts and inquiries.
- Provide prompt and effective responses to customer queries and issues.
- Collaborate with team members and departments to resolve customer issues efficiently.
Additional Requirements:
- Minimum of 1-2 years in a customer support leadership role, ideally, in a Service Desk or IT helpdesk environment.
- Familiarity with ticketing systems such as Zendesk or Freshdesk, and IT troubleshooting experience is desirable.
- Understanding of GDPR and data protection regulations (desirable)
- Strong analytical and problem-solving skills with a customer-focused mindset.
Further Information Available upon Application.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
