Customer Support Representative

About the Role:

We are recruiting on behalf of a well-established and growing company in Manchester who are looking to add a Customer Support Representative to their field-based team. This is an exciting opportunity for someone who has a background in care or the optical industry and is passionate about delivering exceptional customer service. The successful candidate will play a key role in supporting customers, solving problems, and ensuring a smooth and positive experience with the company’s products and services.

Key Responsibilities:

• Deliver high-quality customer service in the field, visiting clients in their homes or care facilities.
• Assist customers with product inquiries, troubleshooting, and any concerns they may have.
• Provide hands-on support and solutions to ensure customers are fully satisfied.
• Maintain accurate records of customer interactions and follow up where necessary.
• Collaborate with the internal team to ensure customer issues are resolved in a timely and professional manner.
• Represent the company’s values, offering friendly, knowledgeable, and reliable support at all times.

Experience we are looking for:

• Previous experience in care or optical services would be a distinct advantage, but we’re open to candidates with a passion for customer service and problem-solving.
• Strong communication skills and the ability to explain technical or complex information in a clear and approachable manner.
• A full UK driving licence is essential, as this role is field-based and requires travel to customer sites.
• Excellent interpersonal skills, with a friendly, empathetic, and professional approach.
• Self-motivated, organized, and able to manage your own schedule and workload effectively.
• A passion for delivering exceptional customer service and helping people.

What’s on Offer:

• Salary up to £30,000 per annum, depending on experience.
• A field-based role offering variety and the opportunity to work independently.
• A chance to work in a supportive, customer-focused team where your contributions really make a difference.
• Full training and ongoing development to support your growth within the role.
• A company vehicle (if required), that is fully expensed for business and personal use.
• Potential for career progression within a growing company.
• Your birthday off
• 28 days holiday

How to Apply:

If you have experience in care or optical services (or have a strong background in customer service) and are looking for a rewarding role where you can make a real difference, please get in touch!

We are an equal opportunities employer and welcome applications from all backgrounds.