Customer Support Technician

Customer Service Administrator- Technical
Hybrid after training, 2 days WFH
Hours:Monday to Friday - 8.30am to 4.30pm or 9.30am to 6pm

Role:

• Keeping channel partners up to date with the progress of their orders
• Checking for updates on orders from the supplier
• Chasing additional information
• Escalating where needed
• Take information from multiple sources and put together a customer update
• Be the first point of contact for your designated workload across that working week
• Taking customer calls and logging supplier updates on the ticketing system
• Work well as a team helping with workload as needed

Benefits:

• 25 days leave, with option to buy / sell holiday days, plus English public holidays.
• Company bonus - potential to earn a bonus based on personal and company performance.
• Pension scheme
• Life assurance
• Income protection
• Childcare vouchers and paid paternity leave.
• Enhanced maternity / adoption payment and return to work bonus.
• Numerous online discounts
• Paid time off for volunteering initiatives.

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