Dutch Speaking Customer Service Advisor

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £25,000 & GREAT BENEFITS

Are you a fluent Dutch Speaker, with excellent Customer Service skills? If so, we have an exciting new opportunity for you to join our rapidly growing team!

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.

WEX's fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors.

Our people make all the difference in our success, we currently have a fantastic new opening for a talented Customer Service Advisor (Dutch Speaker) to join us. You will be working in an expanding Department, covering a European wide operation.

What’s on offer?

• Highly competitive salary £25,000
• Annual company bonus
• 37.5-hour week, Monday to Friday, no evenings or weekends
• Hybrid working from our Manchester City Centre office (1 – 2days per week)
• Industry leading pension
• 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays
• Life assurance & Income protection
• Discount & perks platform
• Employee wellbeing
• Employee Fuel Card

Key Responsibilities of the Dutch Speaking Customer Service Advisor:

• Advise Sales of customers commercial queries
• Investigate transaction declines & velocity queries
• Liaising with all staff both in Manchester and in European Offices
• Copy Invoice Requests, Transaction Queries
• Provide on-going support to colleagues and highlight training requirements to Team Leader
• Answer phone calls with set criteria and within parameters set out by the Company
• Assist in identifying and resolving areas that reduce liability or queries
• Carry out data entry for Customers & Cards
• Production of Customer Transaction Files and Reports
• Forward customer payment concerns to Credit Collections immediately
• Provide support to customers using website/systems provided

Skills & Experience:

• Fluent Dutch - speaking and writing
• Previous experience in similar Customer Service role
• Ability to mentor, develop & improve skills of others
• Build a powerful sense of ownership and teamwork
• Establish and maintain co-operative and effective working relationships
• Make identifiable contributions to business objectives
• Self-motivated, organised and can work on own initiative
• Taking “ownership” of problems

What’s next?

If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration.