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Job Title: Temporary Helpdesk Advisor - OngoingLocation: Manchester City Centre (with Work From Home on Fridays)Hourly Rate: £12.24 per hourHours: Monday to Friday, 8am - 5pmAre you an organised and customer-focused individual looking for an exciting opportunity in a busy environment? Search Manchester are working alongside a valued client who are looking for a Temporary Helpdesk Advisor to join their Customer Service team within a Facilities Management business. Key Responsibilities:
- Manage multiple inboxes and respond promptly to customer enquiries via email and phone.
- Handle a high volume of emails and calls, ensuring adherence to client Service Level Agreements (SLAs).
- Support both reactive works and pre-planned maintenance tasks.
- Prioritise and manage tasks efficiently to ensure smooth operations.
- Collaborate with other team members and departments to resolve customer queries effectively.
- Maintain accurate records and logs of communications and job status updates.
Key Skills & Experience:
- Strong organisational skills with the ability to manage multiple tasks at once in a busy environment.
- Excellent customer service skills with a professional and friendly attitude.
- Experience in reactive works and/or pre-planned maintenance would be highly advantageous.
- Ability to work independently and efficiently, while also being a team player.
- Proficient in MS Office and other office management systems.
This is an ongoing temporary position offering the chance to work in a busy and challenging role. If you're proactive, reliable, and ready to make an impact, we want to hear from you!To apply, please send your apply with your CV
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
