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Our client is a dynamic and rapidly growing debt recovery group with a team of over 500 dedicated professionals. Specialising in recovering outstanding parking charge debts, they are a modern organisation committed to delivering exceptional service to both customers and clients. By leveraging cutting edge technology alongside the expertise of their team, they transform the debt resolution process with efficiency and innovation. Their continued growth creates exciting opportunities for team members to thrive and develop within a forward thinking environment.
What is the role?
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment.
- Delivering or developing your skills with multi-channel communication.
- Day to day handling of mutli channel communication.
Is this you?
- Looking for that opportunity with an industry leading business to build a career
- Previous experience within an internal sales or collections role
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative
