Back to search
- Make outbound calls to individuals with outstanding arrears
- Use various communication channels, including phone, email, and SMS, to reach debtors.
- Engage with debtors to discuss their outstanding debt.
- Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
- Accurately record all interactions, payment agreements, and relevant debtor information in the company’s CRM system.
- Maintain a professional and empathetic approach during all interactions.
- Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
- Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
- Previous experience in debt collection, customer service, or a related field.
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Ability to handle difficult conversations with tact and professionalism.
- Ability to work under pressure and manage multiple tasks effectively.
