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This is a pretty unique role, all the excitement of a start-up who already have the monopoly of the market as nobody does what this business does!Â
People think that print is dead or will be with tech becoming more and more involved. What though, if that tech didn't threaten its existence but elevated, streamlined, and improved the industry? This is where we are with this one.Â
Revolutionary to the industry and the process of uploading artwork, this tech software is already being used by over 500 customers and they are now in need of a CSR or Client Services Representative to drive value, gain feedback (imperative in R&D phase) and work internally to evolve the tech to ensure it's the best version it can be, driving value and delivering for it's customers. We need you to have hands-on Prepress or Artworking experience. It would be ideal you'd like to use that experience to move into a different vertical. Â
As a CSR, you'll be actioning warm inbound leads, scheduling and conducting demos to showcase the system and when not on that, you'll be driving value into the customer base by speaking with customers, obtaining feedback, and discussing other features they may or may not use/be aware of.Â
You'll ultimately be the face of the business, the first and last point of contact for customers, prospects and anybody that is interacting with the business. You'll need to love that aspect and have the ability to build rapport instantly.Â
There's a huge advantage if you are coming into this with knowledge and experience from the print industry. Even better if you've worked in a studio and now turned into a Client Services professional (or want to). The empathy and understanding of your customers' market will be second to none and will instantly add value.Â
You'll be joining a small but well-connected team. You'll be the 5th person in the business. The role really does need you to be in and amongst the action, finger on the pulse and close to the throws of the business and it's customers. So working in an office needs to be ok. There will be some flexibility once you are up and running but you'll certainly be in the office more than not. What an office it is though, City Centre Manchester, Co-working, coffee on tap (until 3pm and then that's switched to beer) inclusive and decent environment to be in.Â
You'll be coming into this as the first person in this role. You make it what you want it to be. This is why we need you to know what you are doing. Set the bar, work out the process and off we go. It's exciting because this is just the start of the journey, we will soon be hiring a sales person into the business which will continue your development and feed you even more customers and accounts to nurture.Â
If this sounds interesting, get in touch. Don't worry about not having a CV ready or anything like that, all these things start with a conversation.
