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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
The Role
This is an exciting opportunity to support, coach and develop newly recruited counsellors throughout a 12-week onboarding programme to completion. You will be supporting counsellors within a fast-paced environment at a key stage of their counselling career. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. You will work alongside the EAP Training & Coaching team in coaching counsellors to ensure they successfully complete the onboarding programme.
Day to Day
- Overall responsibility for the day-to-day running of the onboarding Programme, alongside EAP Coaches.
- To collaboratively plan, organise and deliver the onboarding Programme.
- To provide daily, weekly, monthly reports to Direct Reports as required.
- To supervise new counsellors during the first 3 weeks of the programme, providing update meetings, delivering coaching and supporting new Counsellor queries in the first instance.
- Deliver key training modules over the onboarding period ensuring that all Counsellors are trained sufficiently on all core services.
- Deliver workshops facilitating scenarios and roleplays reflective of helpline calls.
- To facilitate and deliver group listening and coaching to ensure business practises are delivered effectively.
- To identify areas of learning amongst the Counsellors and ensure relevant training is provided.
What You Bring to the Team
- Excellent communication and customer service skills.
- Experience of delivering training to both internal staff members and external clients
- Self-sufficient, adaptable, and goal-focused with the ability to work independently or as part of a team.
- Ability to deliver training to individuals and large groups effectively.
- Keen interest in developing and coaching counsellors
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2-and 5- years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Free 24/7 onsite gym
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