- Working closely with senior management to coordinate the development of a high quality private domiciliary service
- Acting as the Registered Manager managing the regulated activity for the office
- Overseeing compliance with regulators, legislation and company standards
- Promoting the highest standards of service with a focus on person centred care
- Managing the process of client acquisition from initial contact to conversion
- Carrying out planning and conduct risk assessments
- Ensuring successful operation of quality control systems and performing quality assurance visits for clients
- Reviewing and improving processes
- Managing complaints and incidents, carrying out investigations and using those findings to initiate improvements
- Ensuring relevant reports are forwarded to relevant bodies
- Networking in the local community and via digital media to raise awareness of the service
- Providing inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels
- Dealing with HR including recruitment, training and disciplinary issues with advice from the HR Provider
- Strong experience in a similar role, with recent experience dealing with domiciliary care
- A Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent
- CQC registered
- Proven experience in leading, training and managing a team to provide high quality domiciliary care services
- Excellent knowledge and understanding of compliance and legislative requirements of the regulations
- A current driving licence and your own transport