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Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
In this role, you will take on a pivotal position, coordinating site works for the Fire division. As a key leader in driving quality excellence, you will play an instrumental role in ensuring that our customers receive a first class service and drive revenue. .
Key Responsibilities:
- Scheduling and Dispatching:
Coordinate and schedule service appointments for technicians, ensuring efficient use of resources and timely responses to customer requests. - Customer Communication:
Serve as the primary point of contact for customers, addressing inquiries, providing updates on service status, and ensuring high levels of customer satisfaction. - Technician Support:
Assist field technicians by providing necessary information, resources, and support for service calls. Monitor progress and resolve any issues that arise during service delivery. - Compliance and Documentation:
Ensure all service activities comply with industry regulations and company policies. Maintain accurate records of service reports, inspections, and compliance documentation. - Inventory Management:
Manage inventory of parts and equipment needed for service operations. Ensure technicians have the necessary tools and materials to complete jobs efficiently. - Reporting and Analysis:
Generate reports on service performance, customer feedback, and technician productivity. Analyze data to identify trends and areas for improvement. - Training and Development:
Assist in the training of new staff and ongoing development of existing team members to maintain high service standards.
Customer Relationship Management
Build and Maintain Client Relationships: Develop and sustain strong relationships with clients..
Understand Customer Needs: Gain a deep understanding of customer needs and challenges to offer tailored solutions.
Deliver Post-Sale Support: Provide exceptional post-sale support to resolve issues and ensure high levels of customer satisfaction.
Analyze Customer Feedback: Analyze and report customer feedback to drive improvements in service levels and expand market share.
Team Collaboration and Development
Promote Teamwork: Foster teamwork and maintain collaboration with other company departments.
What Were Looking For
To thrive in this role, you should bring:
Educational and Professional Qualifications:
- GSCES A-C Grade Maths & English
- Knowledge of Fire pumps advantageous
Technical background or strong familiarity with engineering principles is preferred.
Experience in customer service, project coordination, or service management, ideally in the engineering sector.
Experience working with engineering or technical service teams is highly valued.
Skills:
Proficiency in service management software (e.g., SAP, ServiceNow, or industry-specific tools).
- Good Interpersonal skills
- Computer literate including Microsoft Office
A self-starter attitude with the ability to work independently.
Creative problem-solving skills and the ability to manage conflicts within various organizational structures.
The capability to simplify complex problems, conduct root cause analysis, and provide clear, well-thought-out recommendations.
Team-oriented leadership skills with a proactive approach.
An ability to communicate openly and authentically in all situations
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite and service management software.
Knowledge of fire safety regulations and compliance standards.
- Personal Attributes:
Detail-oriented, proactive, and able to work under pressure. A team player with a commitment to customer service excellence.
Knowledge:
Understanding of engineering principles and technical processes, particularly in the relevant industry (e.g., manufacturing, construction, mechanical services).
Basic knowledge of heating systems
Why Armstrong Fluid Technology?
By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.
