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Customer Experience Administration Team Leader - Award Winning Business - progression£30,000 starting salary, 34 days holidays, long list of benefits, on-site gym, superb transport links, top team and great vibes. Passion for customer experience and customer 1st mentalityManchesterOffice based - Gorgeous offices - Manchester City Centre location - Energy & passion - 9am - 5pm Monday to Friday - B2B client role.Manage a team of 6, growing up to a team of 10. Man- manage - get stuck in - Lead!
Hands-on role for an experienced team leader with energy, great team building abilities, and a customer service mentality. A growth company with their best years incoming - Expanding team and client base means opportunity!
Wonderful opportunity to work in award-winning business providing employee wellbeing services to businesses across the UK.
We’re looking for someone with 5+ years leading a small team of customer service / customer experience / administration professionals.
The Role:
- Manage to day-to-day running of the customer experience team, leading a team of 6 customer service administrators (growing to 10)
- On-boarding clients, answering customer queries
- Be a key advocate of everything customer service, looking for new ways to improve
- Work to SLAs, ensure client expectations are managed confidently
- Provide training and support, regular 1-2-1’s, and the delivery of all team KPI’s and performance
We are looking for:
- 5+ years’ experience in customer service / customer experience
- Someone who has managed a small team of customer service / administrators
- An excellent attention to detail and a real passion for problem solving
- Elite communicator and motivator with great leadership skills
- Dynamic and flexible approach, as well as the ability to work well under pressure.
Top customer service leadership role, speak to Lauren @ Duval or apply now!
