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Juliette Lister and Lisa Tremlett are currently assisting a third party pensions company who are presently recruiting for a Pensions Team Manager
PURPOSE OF THE JOB To lead a team of administrators in the delivery of a continually improving level of customer service to clients and members in terms of quality cost and time.
Organising and prioritising the workflow of the team in order to meet service level agreement and actively seeking new ways to improve procedures.
KEY DUTIES & RESPONSIBILITIES To create and maintain consistent and accurate scheme records using the appropriate systems To have excellent knowledge of and ability to use the internal systems effectively. To have in depth technical pensions knowledge to cover both DB and DC schemes. To make every effort to ensure the contracted performance targets and quality standards are met and to implement procedural changes to improve the standards.
To be responsible for checking calculations and processes as required. To take responsibility for organising the work of the administrators in the team. Mentoring subordinates and identify training needs to ensure staff achieve their full potential. To participate in and promote good team communication. To provide excellent customer service to all clients, members and third parties. To complete all tasks using best practice. To build and maintain personal development file. Attend well documented team meetings regularly, encouraging everyone to contribute especially via AOB. Visibly demonstrate appreciation for activity, either individual or team, beyond that normally expected. Essential experience required; Line managment experience, working with a team of at least 5+ people Pensions experience within both DB and DC schemes Excellent communication skills.  Ability to establish working relationships with clients and staff. Adaptable to varying demands and workloads. Ability to work under pressure.
Profile Search and Selection are a specialist Pensions and Financial Services recruitment agency with opportunities nationwide - Please feel free to contact us direct should you wish to discuss any further vacancies
