Senior Client Services Executive

Job Title: Senior Client Services Executive (Real Estate)

Location: Manchester

Salary: £30,000 to £50,000 DOE

A dynamic and growing insurance broker in Manchester, our client is known for delivering outstanding commercial insurance solutions tailored to businesses of all sizes. With a focus on building long-term relationships and providing a high level of service, they offer a collaborative and supportive work environment where you can thrive and grow professionally. They are now seeking an experienced Account Handler to join their team as a Senior Client Services Executive, focusing on mid-market to large clients.

As a Senior Client Services Executive, you will be responsible for maintaining a key client’s Commercial Property Insurance portfolio. The role requires providing high-quality, professional, and efficient service while ensuring client satisfaction and regulatory compliance.

• Collaborate with the client to understand their needs and identify the most effective insurance coverage.
• Prepare general and claims information, documentation, etc., for pre-renewal and renewal meetings.
• Manage the renewal and placing process in a timely manner, highlighting potential risks, and agreeing to terms in line with client requirements, including any mid-term alterations.
• Ensure accurate recording of all information on Acturis.
• Deliver excellent customer service by swiftly responding to client queries and concerns, maintaining high service standards.
• Stay informed of current market conditions and external factors affecting the client's business and sector.
• Monitor and report on performance against agreed targets.
• Ensure compliance with regulations and procedures as laid down by the Financial Conduct Authority (FCA).
• Stay up to date with all changes in the regulatory framework.
• Collaborate with underwriters to amend policies when necessary to meet client demands.
• Act with integrity and maintain the company's reputation and high standards.

The successful candidate will likely possess the following:

• Extensive knowledge of commercial property insurance, typically acquired through at least 5 years of experience.
• Excellent negotiation and communication skills, with the ability to secure the best outcomes for both clients and the business.
• Strong relationship management skills, building trust and mutual respect with clients and insurers.
• A commitment to delivering great customer service by responding swiftly to client queries and concerns.
• In-depth knowledge of the industry and sector, maintained through Continuous Professional Development (CPD).
• Thorough understanding of FCA regulations and procedures, with a commitment to staying informed of any regulatory changes.

Synonyms:

Senior Client Relationship Manager, Client Account Executive, Commercial Insurance Executive, Senior Client Portfolio Manager, Client Services Manager, Senior Insurance Account Manager, Key Client Services Specialist, Client Service Lead - Real Estate, Client Relations Executive, Senior Client Advisor - Property Insurance.