Rullion are looking to recruit for the following Role:

Key responsibilities as follows:

Ensuring all required spare parts are ordered and expedited for upcoming requests.
Placing large parts orders for Projects
Providing support to other businesses for procurement activities.
Management and stock takes for PPE
Maintenance and support for OneSRM.
Providing administration Support for Coordination and FS.
Maintaining a telephone pick up rate defined by the business and documented in a SLA.
Supporting with Call logging all contract calls received etc.
Ensuring the compliance with the relevant KPI targets.
Escalate issues to the applicable Manager according to defined parameters.
Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.
Monitor customer satisfaction requirements.
Prequalification Questionnaire support for the FS elements.

Key competencies:

Excellent interpersonal skills, in particular telephone skills, are essential.
Excellent communication skills with the ability to communicate with managers and customers.
Exceptional organisational skills with the ability to prioritise tasks.
An understanding, appreciation and experience of providing high level customer service.
An ability to be innovative and address problems with creative solutions.
The ability to work within a team or on own initiative in a high pressured environment.
Customer facing background experience
Ideally procurement/buying experience desired but not essential.
Confident in dealing with stakeholders in pressured situations.
GSP Desirable but not essential - Using CRM Systems would be a good advantage
Microsoft/Excel/Word skills - Basic.

If avialble please email CV and a member of the team will be in touch.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Administrator