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Cruise Aftersales consultant

Travel Trade Recruitment
Posted 5 days ago, valid for 17 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A multi award-winning cruise company is seeking customer service professionals to join their team as Concierge Service Administration Agents.
  • The position is fully remote for candidates with cruise experience and requires a minimum of 2 years in customer service roles.
  • The role involves responding to customer queries, managing pre and post booking communications, and ensuring exceptional service delivery.
  • Candidates should possess excellent communication skills, proficiency in Microsoft Office, and a genuine interest in customer service.
  • The salary for this position is competitive, and it offers a Monday to Saturday work schedule from 9.30am to 6pm.

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels.

This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience. Roles and Responsibilities:

* Responding to customers pre and post book queries via email and live chat facilities.* Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure. * Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.* Completing post booking administration; Invoicing, Balance payment collections.* Working independently and as a team to deliver exceptional service to our customers.* Any other management request to support the customer experience. Required Skills:* A good communicator with excellent verbal and written skills.* Take a genuine and caring interest in the customer to support in service delivery. * Proficient computer skills with the ability to use Microsoft Office Suite.* Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards. * Previous product experience in the travel sector is preferred.

Interested? Please call hollie on or forward a copy of your CV to UK based candidates need only apply

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.