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Customer Journey Owner

MERJE Ltd
Posted 6 days ago, valid for 17 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • MERJE is seeking a Customer Journey Owner for a consumer finance company based in Manchester, offering a salary of up to £70,000.
  • The role involves designing and delivering customer servicing journeys, utilizing innovative technologies such as generative AI.
  • Candidates should have proven experience in customer journey design and a strong understanding of the consumer lending or banking industry.
  • Experience with Lean Six Sigma or Design Thinking methodologies, along with a keen interest in AI applications, is also required.
  • Applicants should be located in the UK and eligible to work without sponsorship, with a focus on creating exceptional customer experiences.

Customer Journey Owner

Manchester office every couple of weeks up to 70k

MERJE is excited to present an exceptional opportunity for a Customer Journey Owner in the consumer finance sector. This role offers the chance to shape cutting-edge customer experiences using innovative technologies, including generative AI. The successful candidate will lead the design and delivery of servicing journeys for a rapidly growing digital lender.

This consumer finance business is revolutionizing the industry with its digital credit card and partnerships with major brands. Backed by significant Private Equity funds, the company is on a mission to redefine consumer finance, making it simpler and more enjoyable for customers.

As the Customer Journey Owner, you'll be at the forefront of designing and implementing best-in-class servicing journeys. You'll leverage cutting-edge technology, including generative AI, to create seamless omni-channel experiences that delight customers and drive efficiency.

 Key Responsibilities:

  • Design and own end-to-end customer journeys across multiple channels
  • Leverage generative AI capabilities to maximise service quality and efficiency
  • Conduct customer insights research and analysis to inform decision-making
  • Lead experimentation and A/B testing to optimise customer experiences
  • Collaborate with cross-functional teams to shape and deliver improvements

Required knowledge and experience:

  • Proven experience in customer journey design and optimisation
  • Strong understanding of consumer lending and/or banking industry
  • Experience with Lean Six Sigma or Design Thinking methodologies
  • Keen interest in AI and practical applications of large language models
  • Excellent problem-solving and communication skills

If you're passionate about creating exceptional customer experiences and want to be at the forefront of innovation in consumer finance, apply now for the Customer Journey Owner position! _________________________________

Applicants must be located and eligible to work in the UK without sponsorship.Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.If you would like this job advertisement in an alternative format, please contact MERJE directly.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.