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My client is a global leader in technology innovation, providing cutting-edge solutions in their sector. They foster an inclusive, collaborative environment where employees are empowered to excel.
As a Customer Onboarding Specialist, you will manage the end-to-end onboarding journey for new customers, ensuring seamless activation and satisfaction. Your role will involve technical setup, risk management, and collaboration across teams to deliver exceptional results.
Key Responsibilities:- Oversee setup processes, technical implementation, and card activations.
- Serve as the primary customer contact during onboarding.
- Identify risks, troubleshoot issues, and ensure timely resolutions.
- Maintain and enhance onboarding documentation and resources.
- Collaborate with internal teams and external partners to streamline processes.
- 1+ years in customer-facing roles like onboarding or IT support.
- Strong communication, organization, and problem-solving skills.
- Familiarity with CRM tools, service management systems, and Office 365.
- Competitive salary and bonus package.
- Comprehensive benefits, including pension, private healthcare, enhanced leave, and lifestyle perks.
