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Customer Retentions and Sales Advisor

Hays Specialist Recruitment Limited
Posted 6 days ago, valid for 16 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A successful organization based in Manchester city centre is looking for customer service and retentions advisors.
  • The role involves upselling and retaining customers primarily through webchat, with additional support via email and phone.
  • Candidates should have previous experience in a similar sales environment, particularly in upselling, and possess excellent communication skills.
  • The position offers a salary of £23,400 plus uncapped commission, along with a comprehensive benefits package.
  • Applicants must be able to work shifts between 08:00 - 22:00, including some weekends, and must be located in or able to commute to Manchester city centre.

Your new company

This successful organisation based in Manchester city centre is seeking customer service and retentions advisors to join their team.

Your new role

You will be responsible for upselling and retaining customers. Your main method of contact will be via webchat to customers, but you will also be using email and sometimes via phone. You will also be providing customer support, and being their point of contact. You will have a good understanding of the customer and their needs.

What you'll need to succeed

Your previous experience working within a similar sales environment will help you succeed in this role, including experience within upselling. You are able to build up a good relationship with the customer and understand their needs. You are confident and able to show your personality through your service. You have excellent communication skills, written and verbal, and can cope well with a busy environment. You're able to get to the office in Manchester city centre and are also available to work shifts between the hours of 08:00 - 22:00 including some weekends.

What you'll get in return

You will receive a salary of £23,400 plus uncapped commission. You will also have access to a great benefits package including holidays, hybrid working, pension, free parking and more. You will be working for a successful business that offers a lot of opportunity for development.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.