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Do you thrive on organization and efficiency? As a Digital Planning Administrator, you'll play a vital role in supporting our digital counselling team by ensuring workloads are managed and service levels are met. Your attention to detail and ability to prioritize will directly impact the lives of those who rely on us for support.
What You'll Do
- Distribute and monitor workloads to maintain optimum SLAs.
- Manage live chats and emails to triage and reassure clients.
- Accurately record notes and maintain database records.
- Support the digital services team to maintain productivity and excellent service delivery.
What You'll Bring
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication abilities.
- A proactive mindset and the ability to work unsupervised.
This is more than just a job; it's your chance to make a difference while advancing your career in a dynamic, supportive environment. If you're ready to rise to the challenge, we want to hear from you!
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