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Our client based in Banbury provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK.
They are seeking a Field Service Engineer in the North of the UK with experience with life sciences/medical devices to join their team during this period of unprecedented growth. As a Field Service Engineer, you will be required to attend customer sites, including hospitals, to carry out repairs as required, sometimes at short notice. This role is remote/field-based with a requirement to go to the site in Banbury 1 - 2 times a month depending on workload.
Main Duties & Responsibilities:
- Installation and Commissioning: Install and commission medical devices at client sites, following manufacturer guidelines and specifications. Ensure proper setup, calibration, and testing to verify functionality and performance.
- Maintenance and Repair: Perform routine maintenance and repairs on medical devices to ensure optimal performance and reliability. Diagnose technical issues, troubleshoot problems, and implement effective solutions promptly.
- Technical Support: Provide technical support and assistance to clients and internal staff regarding the operation, maintenance, and troubleshooting of medical devices. Communicate complex technical information clearly and effectively to non-technical audiences.
- Customer Service: Deliver exceptional customer service by responding promptly to service requests, addressing client concerns, and ensuring satisfaction with products and services. Build and maintain strong relationships with clients to foster loyalty and repeat business.
- Maintain accurate records of service activities, including service reports, maintenance logs, and parts used. Enter relevant data into the company's service management system and ensure compliance with regulatory documentation requirements.
- Stay current with new technologies and advancements in the medical devices industry. Participate in training programs and workshops to enhance technical skills and knowledge. Provide training to clients and internal staff as needed.
- Quality Assurance: Adhere to quality assurance processes and procedures to ensure compliance with regulatory standards and company policies. Follow safety protocols and best practices to minimize risks and ensure the safety of patients and users.
- Collaborate effectively with other members of the service team, as well as sales, operations, and administrative staff, to coordinate service activities and support company objectives.
Previous Experience/Qualifications:
- Previous refrigeration experience (F-Gas) would be an advantage.
- Proven experience in servicing medical devices, preferably in a distribution or healthcare setting. Experience with a variety of medical equipment, such as imaging systems, patient monitors, or surgical instruments, is desirable.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve complex technical issues effectively.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients, colleagues, and suppliers.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
- Knowledge of regulatory requirements governing medical device servicing, including FDA regulations and ISO standards.
- Proficiency in using service management software and tools for scheduling, documentation, and reporting.
Additional Information:
- Please note this is a full-time, permanent role with core hours of Monday to Friday 9 am - 5 pm but flexibility is required due to site visits.
- Opportunities for career advancement and professional development.
- Company car.
