Home
Manchester
First Response Team Leader

First Response Team Leader

Douglas Scott Legal Recruitment

Posted a day ago, valid for 19 days

Manchester, Greater Manchester M17 1DJ, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

My client, a leading national Personal Injury law firm, is looking for a First Response Team Leader for their Manchester office.
The role involves training and supervising a small team of call handlers who will manage inbound Clinical Negligence enquiries.
Candidates should have previous call handling experience and a solid understanding of Clinical Negligence, with supervisory experience preferred but not mandatory.
The position offers a competitive salary along with employee benefits such as private medical cover, an annual bonus scheme, and flexible working options.
Interested applicants are encouraged to submit their CVs, and the firm is open to candidates with varying levels of experience.

My client is a top tier, national Personal Injury law firm seeking a First Response Team Leader to join their Manchester office. This is an exciting opportunity to be part of building and developing a brand new team. As a First Response Team Leader, you will be responsible for the training and supervision of a small team of first response call handlers, who will be taking inbound calls from new and existing clients regarding Clinical Negligence enquiries. The team will initially contain four call handlers with a view to expanding to around 10 over the coming months. The ideal candidate will have previous call handling experience and a strong knowledge/understanding of Clinical Negligence. Whilst some team leader or supervisory experience would be ideal, the firm will also consider candidates without this as full training will be provided. In addition to a competitive salary, the firm offers a range of employee benefits to include:

Private medical cover
Annual bonus scheme
buy/sell holidays
Flexible working
Volunteering days

To avoid missing out, register your interest now by contacting or submit your CV directly to this advert and someone will give you a call back to discuss.

Apply now in a few quick clicks

First Response Team Leader

Customer Services Executive

Sales Advisor

German Speaking Customer Service Advisor