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Head of Advice
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of their HR Advisory Service to join their growing business and to support the department in delivery a quality advisory service.
The team are required to offer professional excellence across all of interactions with their clients, whilst offering legally compliant Employment and HR Advice. We are looking for someone with prior management experience, with experience conducting HR processes. This is a busy role, so it would be beneficial if you are from a professional services/ shared services high volume background.
The Head of Advice will be responsible for:
- Be responsible for ensuring that your own knowledge of HR and employment law is up to date and clearly demonstrate continual professional development to support the department
- Support all software and utilisation with, engagement, usage and quality.
- Ensure adherence to quality, performance and service level standards
- Ownership and development of the service
- Ownership of HR content in the AI tool
- Support performance of the Advice team with the provision of any data or insights in client /Advisor usage and engagement
- Work across the group on behalf of and representing our client, looking for opportunities to improve client interactions and ease of service.
- Carry out a range of ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage
- Support development of any internal or customer facing material that encourages usage and engagement of the range of products and features.
- Attendance at sales, client, partnership, or public events
- Development and provision of content for any social media or PR events
- Assist with the continuous improvement and performance of the service by reporting on and reviewing daily, weekly and monthly data for the UK&I advice teams.
- Be responsible for the operational delivery of service so that all processes, people and performance is as efficient as possible whilst maintaining exceptional value add service to clients.
To be considered for this opportunity:
- Management experience
- Experience measuring KPI's and working within SLA's
- CIPD Level 7 Qualification is desired
- Experience working within a professional services/ shared service environment
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