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Inbound Collections Agent Hyrbid

Inbound Collections Agent Hyrbid

The Recruitment Co

Posted 15 hours ago, valid for 15 days

Manchester, Greater Manchester M17 1DJ, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

The job title is Inbound Collections Agent (Hybrid) with a salary of £22,010 and an on-target earnings (OTE) potential of £30-50k+.
Candidates should have experience in a contact center environment, particularly in handling targeted tasks.
The role involves resolving low-value outstanding parking charges, managing inbound calls, and maintaining accurate customer records.
The position requires excellent communication skills, a strong work ethic, and the ability to work independently while achieving personal and team targets.
This opportunity is ideal for individuals looking to build a career in an industry-leading business with a supportive work environment.

Job Title: Inbound Collections Agent (Hybrid)Salary: 22'010 (OTE £30-50k+)Hours: 37.5 hours a week between 8:30am and 7pmDo you have contact centre experince in a highly targeted environment?What is the role?

Resolving low value outstanding parking charges from individuals
Predominantly dealing with inbound calls with first call resolution
Managing difficult conversations in a sensitive and professional manner
Entering accurate records of customer interactions
Following processes and guidelines to deliver great service
Achieving personal and team targets in a contact center environment
Delivering or developing your skills with multi-channel communication
Day to day handling of multi channel communication

Is this you?

Looking for that opportunity with an industry leading business to build a career
A drive and self motivation
Excellent telephone manner with the ability to positively resolve situations
Keen to excel in a great work environment
Confident in your ability to achieve realistic targets and benefit financially
Strong work ethic and happy to work on your own initiative

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