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Role - IT EngineerLocation - ManchesterSalary - £37,000 - D.O.ESetup - Remote with Client visitsIndustry - Managed Services Extras - Car AllowanceAre you a problem solver with a passion for technology? Do you love the challenge of troubleshooting issues and delivering exceptional customer service? If so, we have an exciting opportunity for you!
The Role:* Travel to client sites to diagnose and resolve IT issues that can't be tackled remotely.* Install and configure hardware and software, ensuring seamless functionality.* Work independently while collaborating with a dynamic support team.* Keep customers updated on their requests, ensuring satisfaction at every step.* Maintain agreed service levels and document all work from diagnostics to resolution.* Work with third-party vendors for root cause analysis and problem resolution.* Mentor and guide colleagues where necessary within the escalation framework.
What We're Looking For:* Strong troubleshooting skills with a background in IT support.* Solid experience with both Windows and Apple operating systems.
Expertise in:* Windows Server OS installation, configuration & administration.* Active Directory, Group Policy & Exchange Server support.* Microsoft 365 and Azure/Entra ID.* Intune and endpoint management.* Cloud technologies (Public, Private & Hybrid).* Remote Desktop Services & Azure Virtual Desktop.* Virtualisation platforms (VMware & Hyper-V).* Networking (LAN/WAN), firewalls, switches, routers, VPNs & wireless technologies.
What You Bring:* Personable, professional, and an excellent communicator.* A full driving license and access to a car.* A customer-focused approach with a proactive mindset.* The flexibility to work out of hours/on-call when required (additional benefits included).* Strong time management and organisational skills.* A logical decision-maker who values teamwork and collaboration.
Why Join Us?* Competitive salary - Up to £37,000 DOE + car allowance.* A flexible hybrid working model - blend remote work with in-office collaboration.
A comprehensive benefits package, including:* Health care support - including UK Healthcare, eye tests, and flu jabs.* Enhanced maternity, paternity & adoption leave.* Exclusive discounts via Perkbox for shopping, leisure, and more!* Buy & sell holiday scheme.
