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ONBOARDING ADMINISTRATOR
Salary: £25,000
Location: Manchester City Centre - onsite
Hours: Mon-Fri (9am-5pm)
Salary: £25,000
Keywords: Customer service, Account management, Product engagement, CRM system, Webinar demonstrations
Our client is seeking a dedicated Onboarding Administrator to join their dynamic team in Manchester City Centre. This role offers an exciting opportunity to provide exceptional customer service to new and existing clients, driving engagement through training and support. The successful candidate will play a crucial part in positively impacting retention rates, improving client sentiment, and enhancing the company's online reputation. With a competitive salary of £25,000, this role provides a fantastic chance to contribute to a super-duper service strategy while exceeding individual KPIs.
* Competitive salary of £25,000
* Located in the vibrant Manchester City Centre
* Opportunity to drive client engagement and improve retention rates
What you'll do:
As an Onboarding Administrator, your primary role will be providing top-notch customer service and fostering strong relationships with new and existing clients. You'll be responsible for managing each client during the initial stages of their service agreement, ensuring they feel supported and valued. Your excellent communication skills will be put to good use as you guide clients through product features and assist with account set-up. You'll also have the opportunity to showcase your presentation skills by conducting webinars and hosting group onboarding sessions. In this role, you'll be expected to take ownership of any service issues that arise, demonstrating your problem-solving abilities and commitment to client satisfaction.
* Provide excellent customer service to new and existing clients
* Manage each on-boarded client during the first 48 days of their service agreement
* Conduct regular check-ins with clients who are onboarding to support deeper product engagement
* Guide clients to the tools available for roll out to their employees
* Take ownership of any Service Issues raised by the client, maintaining an accurate account of the client's concerns on the CRM system
* Conduct demonstrations of the product via webinar for prospective clients
* Host group onboarding sessions for clients to drive product engagement
* Ensure all Service Level Agreements are always adhered to
What you bring:
The ideal Onboarding Administrator brings a wealth of customer service experience and has a track record of working effectively in an outbound, telephone-based role. Your excellent listening skills will enable you to understand and respond effectively to clients' needs, regardless of their technical ability. Your ability to thrive in a fast-paced environment will be key in this role, as well as your adaptability when faced with change. You take responsibility for your own product knowledge, ensuring you're always equipped with the information needed to support our clients. Your excellent communication skills will enable you to interact effectively at all levels within the business.
* Proven customer service experience
* Experience working in an outbound, telephone-based role
* Excellent listening skills and ability to communicate with clients of varying technical ability
* Ability to work in a fast-paced environment
* Adaptability to change
* Responsibility for own product knowledge
* Ability to communicate at different levels throughout the business
What sets this company apart:
Our client is a champion for small businesses, providing them with the tools and support they need to take their operations to the next level. They understand the importance of small businesses to our local communities and high streets and are committed to supporting them in every way possible. From everyday admin tasks to complex legal dilemmas, they provide superior software and tailored expert guidance that is clear, practical, and jargon-free. They're committed to keeping their service affordable because they believe in empowering small business owners and supporting them on their journey to a brighter future.
What's next:
Ready to make a real impact? Apply now!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
