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Problem Analyst - Manchester - £36,000 + bonus The Company:Lorien are working in partnership with a business based in Central Manchester who are seeking a Problem Analyst. You'll be working closely with the Service Delivery Manager and the wider Operations Team to deliver excellent problem diagnosis.The Role:The core responsibility of this position is to ensure the swift and thorough diagnosis of problems which occur across the platform and infrastructure estate. Ranging across hardware and software faults, you'll be investigating the root cause of the issue and reporting the findings across your team.We're looking for someone who understands technology, has great analytical skills and is a clear communicator. This role gives you excellent opportunity to speak with a range of people across all levels and technology teams, allowing exposure in many areas. There are progression routes into more technical Service Delivery roles or into new areas such as Change or Supplier management.The Requirements:Successful candidate will have a blend of the following:
- Previously knowledge of Problem Diagnosis, such as root cause analysis
- Excellent investigative skills, including the ability to liaise with varying stakeholders to identify key faults
- Presentation and reporting skills are essential for this role
- Clear and concise communication
- Familiar with monitoring tools such as (Atlassian, Instana, Grafana, Solarwinds etc.)
The Benefits:
- Salary up to £36,000
- Company bonus scheme
- Enhanced company pension
- Flexible working hours & Hybrid working
- Annual leave increasing over time
Interviews will be taking place ASAP, therefore submit your CV to be considered.IND_PC1
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
