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A fantastic opportunity to join an extremely reputable business, where you will learn, progress and work within a excellent team.
Responsibilities:Â
- Ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll.
- Liaising with internal stakeholders.
- Using the CRM to record details of all client interactions.
- Complete all set tasks accurately and efficiently.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Working closely with payroll processors (based in Kochi, India).
- Maintaining a working knowledge of current statutory and legislative compliance.
- Previous experience working in Payroll, at an Advisor or Senior Advisor level.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Highly organised and methodical in your approach.
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JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy.  We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
