Home
Manchester
Team Leader

Team Leader

The Portfolio Group

Posted 18 days ago, valid for 9 days

Manchester, Greater Manchester M17 1DJ, England

£25,000 - £45,000 per annum

Full Time

Retirement Plan

Life Insurance

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The role is for a Team Leader at a trusted health and wellbeing network that has positively impacted over 15 million lives.
Candidates should have supervisory or managerial experience and a track record of meeting KPIs, with a focus on providing excellent customer service.
The position involves leading a team of Advisors, supporting their daily objectives, and triaging calls for counselling and legal assistance.
The salary for this position is not specified, but it includes benefits such as 25 days of holiday, private medical insurance after 5 years, and a profit share scheme.
A minimum of 2 years of experience in a relevant field is preferred, along with excellent communication skills and the ability to work both independently and as part of a team.

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Team Leader.

You will be assisting the team of Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible.

Day-to-Day

Leading and supporting the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals
Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.
Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training.

What you Bring to the Team

Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team
Excellent communication and written skills and an ability to provide great customer service
Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload.
Supervisory or managerial experience

Benefits

25 days' holiday, plus bank holidays
Day off on your birthday
Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Private medical insurance after 5 years' service
Pension Plan and Life Insurance plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
Company incentives, access to discount schemes

48777LS

INDMANJ

Apply now in a few quick clicks