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Job Title:
Telesales Manager
Location:
Manchester City Centre
Salary:
£40,000 - £45,000 (DOE)
Hours:
37.5 hours per week (hours between 08:00am and 18:00pm)
Do you have experience of managing a team of individuals within a telesales environment? Are you looking for a role within a business that will provide you with a platform to build a successful career? The Recruitment Co. are currently supporting one of our key clients and this could be the perfect opportunity for you.
Job Responsibilities:
- Achieving a team target that's aligned to budget
- Ensuring that each Telesales Executive achieve targets
- Outbound sales process set with minimal KPI's
- Converting inbound sales leads into profitable new business
- Driving daily performance against set target
- Assist with migration from ATOS to digital platform - App/Web
- Implementing a yielding strategy to drive revenue through the telesales team
- Compiling and analysing sales figures to report back to the wider business
- Delivering excellent customer service to both existing and new customers
- Driving the implementation and growth of new products into both new and existing business
- Perform monthly 1-2-1's with the telesales team to develop individuals
- Setting yearly Key Performance Indicators (KPI's) in line with the overall sales strategy
- Responsibility for monitoring competitor activity
- Ensuring accurate input of data into Microsoft CRM
- Manage customer misuse of season tickets ensuring adherence to T's and C's
- Manage and monitor web chats which come into the sales team for quality purposes
- Distribution of 'contact us' via the website ensuring customers are contacted within 24 hours SLA
The Person:
- Being able to conduct monthly 121's and recognise areas for development and set annualised objectives
- Understand how to set targets and KPI's, which in turn will drive a pre-determined result
- Excellent sales and negotiation skills
- Clear communication skills
- Ability to drive a team's performance to a given target
- Previous knowledge of CRM systems
- Previous team management in a similar environment
- Previous experience of selling over the phone or field sales
Please note that The Recruitment Co. are an equal opportunities employer
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