Are you an experienced, highly skilled Reservations and Ticketing Executive working in travel? Are you an expert in airfares, have exceptional geographical awareness and have efficient management of reservations, ticketing, amendments, re-issues and refunds. Like the sound of this role, with an award winning travel company - get in touch today to find out more.

Key Responsibilities:

Managing and making intricate reservations
Providing expert advice on airlines, routes, fare types, and fare rules.
Ensuring the accurate and efficient issuance of published and consolidated tickets.
Navigating minimum ground arrangements and ticket deadlines for negotiated ITX fares.
Providing assistance with Galileo entries and technical support to GDS users.
Handling PNR-related tasks, such as name corrections, seating arrangements, APIS updates, and managing ticket time limits in line with any airline remarks.
Advising on airline schedule changes and proposing suitable alternatives.
Recalculating and amending voluntary changes in accordance with fare rules.
Reissuing tickets in the case of voluntary & involuntary changes.
Building and issuing tickets for all fare types ,including group bookings.
Managing cancellations, dividing passengers, and calculating airline refunds.
Processing refunds via GDS and BSP Link while maintaining high accuracy standards.
Investigating and disputing Airline Debit Memos (ADMs) promptly and professionally by understanding airline policies.

Experience required:

Advanced knowledge of Global Distribution Systems (GDS), preferably Galileo.
Extensive experience with ticketing, including fare construction, issuance, and reissue for all fare categories.
Proficiency in understanding fare rules and recalculating tickets for reissue and refunds.
Strong ability to interpret PNR history and airline remarks.
Awareness of BSP Link and its application in daily operations.
Exceptional multitasking abilities with a calm and focused approach under pressure.
Outstanding customer service and communication skills, with a patient and empathetic manner.
Ability to collaborate effectively in team settings while remaining self-reliant when needed.
Analytical problem-solver with a flexible approach to working hours and tasks.

The Package:

Competitive salary + annual bonus
Flexible hybrid working
Career development opportunities
25 days holiday (increasing to 28 after 5 years)
Enhanced Maternity/Paternity pay
1 paid charity day
Pension scheme
Private Medical Insurance or Healthcare Cash Plan
Free breakfast and beverages

Interested?

If you are interested please follow the link to 'apply' attaching your CV. For more information please call Gemma at Travel Trade Recruitment on or email