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Lettings Manager
Are you a confident lettings professional ready to take the next step in your leadership journey? This role would suit someone from a sales and lettings background, perhaps currently working as a Branch Manager or Lettings Manager, who's looking to step into a more strategic and forward-thinking environment.
You'll be joining a business that's redefining what modern renting looks like, specialising in large-scale residential portfolios and delivering a seamless, customer-focused experience. This is a fantastic opportunity to work in a values-led company with a strong reputation in the market, known for its innovative approach, collaborative culture, and commitment to five-star service.
You'll lead a talented team and take ownership of lettings performance, operational processes, and portfolio success. If you're someone who thrives in a fast-paced, growing environment and wants to make a real impact, this could be the perfect fit.
Key Responsibilities
- Lead, support, and guide a growing lettings team, with some involvement in Property Management
- Oversee and optimise the lettings journey for a portfolio of around 1,200 units
- Streamline systems and processes to improve efficiency, compliance, and customer satisfaction
- Work closely with mobilisation, property, and operations teams to ensure a seamless resident experience
- Build and maintain strong relationships with landlord and investor clients
- Provide regular performance reporting (e.g. cash collection, arrears, tenant balances)
- Monitor marketing quality, response times, void periods, and service levels
- Support business growth through lettings and sales activity, including new client onboarding
- Attend investor and agent meetings, representing the business confidently and professionally
- Contribute to newsletters, market updates, and team communications
What We're Looking For
- Previous experience in a senior lettings or property management role
- A strong leader who knows how to bring the best out of a team
- Passionate about getting the detail right, particularly with systems and processes
- Confident dealing with landlords, clients, and stakeholders
- Strong communication skills and a commercial mindset
- Sales experience or a natural ability to spot business opportunities is a big plus
- Proactive, organised, and positive in your approach
What You'll Get in Return
- Salary up to £50,000 (dependent on experience)
- Bonus scheme up to 20%
- Amazing benefits package
- Supportive, people-first culture
- Clear opportunities for career progression
- The chance to play a key role in shaping the future of residential living in some of the best building and communities
