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Tenant Liaison Manager - Manchester
****Salary £40K - £50K, hybrid working, supportive team****
Our client is a leading PFI investor with a large portfolio of property looking to recruit a Tenant Liaison Manager to support the portfolio manager with the development and maintenance of positive tenant relations.
On offer is a salary of £40K - £50K, hybrid working, pension and a highly regarded supportive team who are committed to developing their own people.
Main responsibilities:
- Act as main point of contact for the tenants, dealing with day to day queries, resolving issues and escalating as appropriate.
- Arrange and chair tenant meetings, providing feedback and taking ownership of action points.
- Compiling regular management reports
- Co-ordinate tenant requests, tracking variation consents and liaise with the CRM/SORM
- Coordinate and support tenants with new work requests, assisting them with the approvals process
- Manage room bookings
- Ownership of the administration of the tenant and site user feedback surveys
- Responsibility for the maintenance of the site handbooks
- Record, monitor and reduce any health and safety risks in the site.
Education and skills:
- 2 years experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
- Excellent communicator, both verbal and written
- Organised and able to prioritise workload
- Ability to build effective working relationships with a variety of stakeholders
- Able to work independently and within a team
