Head of HR Advice and Operations Manager - UKI

Head of HR Advice and Operations Manager - UKI

Job Title:

Head of HR Advisory and Operations Manager

Main Purpose of the Job:

Support the team and its Advice and HR Documentation service to deliver an innovative and meaningful digital HR advice service. Offering employment, H&S and HR advice that is the best in class and gives our clients peace of mind.

Reports to:

CEO / Operations Director

Duties and Responsibilities:

• Be responsible for ensuring that your own knowledge of HR and employment law is current and clearly demonstrate continual professional development to support the department and our HR Product team.
• Ensure adherence to quality, performance and service level standards.
• Support performance of the Advice team with the provision of any data or insights in client /Advisor usage and engagement.
• Work across the group on behalf of and representing the business, looking for opportunities to improve client interactions and ease of service.
• Carry out a range of ad hoc projects, tasks or roles that are deemed necessary to increase advice usage and overall HR software usage.
• Support development of any internal or customer facing material that encourages usage and engagement of the range of products and features.
• Attendance at sales, client, partnership, or public events.
• Development and provision of content for any social media or PR events.
• Support with any cover for management as required.
• Assist with the continuous improvement and performance of the service by reporting on and reviewing daily, weekly and monthly data for the UK&I advice teams.
• Be responsible for the operational delivery of service so that all processes, people and performance is as efficient as possible whilst maintaining exceptional value add service to clients.

Qualifications:

CIPD level 7 or equivalent HRM qualification and or accreditation.

The ideal candidate for this amazing position will have a mixture of Operations experience, coupled with a good HR background, strong ER knowledge and be able to lead and motivate a team of 12.