Head of Operations - RPO Operations

Head of Operations (RPO - Recruitment Process Outsource), Manchester Area, Up to £100,000 + 20% Bonus, Hybrid working i.e 2 days in the office, 3 working from home, fantastic company with immense track record of growth.

About the business:

Founded in February 2018, this RPO is a real business to watch as they are quickly becoming the leading recruitment outsourcing provider in the speciality market. This business partner closely with HR Directors, Hiring Managers, and Heads of Resourcing to deliver customized RPO and MSP solutions that empower their transformation journeys. With a mission to simplify and optimize hiring processes, they really pride themselves on helping their clients reach their full potential.

Overview of the Head of Operations

This newly created, standalone role is designed for a strategic thinker ready to lead, innovate, and transform. As the Head of Operations, you’ll be at the forefront of optimizing the business operations and performance. Reporting to the Group Director, you'll manage and grow a dedicated team, initially with six direct reports, with plans to expand.

You'll take a key role in implementing and refining the RPO and MSP solutions, supporting seamless transitions to Business-as-Usual (BAU), and driving service excellence for their internal clients, including Client Services and Direct Resourcing teams. Working collaboratively across departments, including Business Support Services and other Global Operations, you’ll enhance the operational processes to improve client outcomes.

In this role, you’ll also lead end-to-end investigations and analysis of people, systems, and processes, covering functions such as:

• Client Services (Account Management & Service Delivery)
• Compliance & Onboarding
• Contractor Payroll
• Data & Insights
• Legal & Invoicing
• Technology Services…and many more.

The Offering:

Joining this fast growing and hyper successful RPO means stepping into a growing business backed by a long-established parent company. This role places you in a pivotal position to elevate the business’s maturity, both internally and in client-facing initiatives. In return they will offer a competitive salary with bonuses, generous holidays, and a flexible, hybrid working arrangement.

Your Responsibilities Will Include:

• Lead Analysis & Project Management: Drive complex projects involving multiple stakeholders and systems, both internally and externally.
• Operational Excellence: Oversee Business Support Services and optimize operational service delivery for Client Services, Direct Delivery, and Clients.
• MI/BI Roadmap Development: Use existing resources and data to develop a high-impact MI/BI roadmap, establishing the business as a point of distinction in the industry.
• Documentation Standards: Set a high bar for documentation quality, ensuring all output is 'exec-ready’ and professional.
• Process Improvement: Evaluate and implement changes across business processes, building collaborative relationships to ensure smooth execution and adoption.
• System Roadmap Ownership: Lead the development and budgeting for future system enhancements, ensuring sustainable growth.
• Commercial Oversight: Manage third-party provider relationships, overseeing contracts and commercial responsibilities.

What's in your DNA/Experience needed:

• Data & Systems Expertise: Proven experience in business process analysis and data management within an RPO/MSP setting.
• Strategic Planning: Ability to anticipate future needs while adapting to changing priorities.
• Solution-Oriented: Spot improvement opportunities and drive change with confidence.
• Effective Communication: Strong written and verbal skills to convey complex information simply and unite teams around shared goals.
• User-Centric Perspective: Self-motivated with a commitment to understanding the user experience.
• Team Leadership: Skilled at leading both direct and matrixed teams, knowing when to guide, direct, or recognize team contributions.
• Education & Experience: A bachelor’s degree with experience in an RPO/MSP environment is essential.

If you’re passionate about creating impactful change and driving operational excellence, this is the role for you!

Apply now and be a part of this exciting journey.