- Oversee a portfolio of clients, ensuring timely and accurate payroll processing and compliance with all relevant legislation, including PAYE and NI.
- Lead, train, and mentor a team of 3 Payroll Administrators, ensuring the efficient distribution of workloads and meeting operational deadlines.
- Process and manage payrolls, including manual calculations where necessary, ensuring accuracy and compliance with tax and pension regulations.
- Act as the primary point of contact for clients, resolving queries and addressing any concerns, always striving for excellent customer service and acting on feedback.
- Oversee the management and processing of various pension schemes, including NOW and NEST.
- Contribute to the development of systems and processes, including refining the client journey and implementing new software solutions where necessary.
- Conduct performance reviews and provide coaching and feedback to enhance team performance and individual growth.
- At least 3 years’ experience as a Payroll Manager, ideally within a payroll bureau environment, though we also welcome applications from in-house payroll professionals.
- A commercial mindset and the ability to manage and grow a profitable payroll service.
- Experience managing payroll for a diverse portfolio of clients, ensuring service excellence and compliance with payroll regulations.
- Strong leadership skills with the ability to motivate and mentor a team of payroll professionals.
- A proactive attitude, with the ability to resolve payroll discrepancies and ensure that client needs are met efficiently and effectively.
- Knowledge of payroll software implementation, ideally with experience in Iris Star or similar systems.
- CIPP or equivalent qualification (or at that level).
- Extensive experience delivering fully managed payroll services, with a thorough understanding of payroll taxes, PAYE, and related regulations.
- Proven ability to build, manage, and motivate a team of payroll professionals.
- Strong communication skills and the ability to build positive, lasting relationships with clients.
- Skilled at identifying and resolving payroll discrepancies proactively.
- Ability to work in a fast-paced environment while maintaining high levels of customer satisfaction.
- Experience with payroll system implementation and process optimization.
- A competitive salary of £45,000 per year.
- The chance to lead and develop a growing function with the opportunity to make a real impact.
- A supportive team and the opportunity for professional development and career progression.
- Travel expenses reimbursed for commuting to your non-primary office location.
- Access to professional development pathways in collaboration with the People Team.