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Several exciting opportunities have arisen for dedicated and experienced HR Advisor's to join a well-known and established HR consultancy in the heart of Manchester City Centre. This role requires you to work in a team providing legally compliant solutions to clients via telephone/email in all aspects of HR and Employment Law, to support the business needs of the individual clients.
Key Responsibilities:
- Stay ahead of the curve by continuously updating your knowledge of HR and Employment Law.
- Deliver top-tier, solution-focused HR advice to clients, ensuring exceptional service within Service Level Agreements (SLAs). You'll be their go-to expert, offering guidance over the phone to solve their HR challenges.
- Take charge of your cases from start to finish, building strong, trusted relationships with every client you interact with.
- Accurately log and manage each case in our bespoke system, taking full ownership and responsibility for follow-ups.
- Direct clients to valuable, pre-prepared HR documents and resources available within our cutting-edge HR software.
- Review client documents during calls and provide tailored feedback, always considering their unique terms and conditions.
- Follow established protocols to seamlessly manage and escalate cases when needed, ensuring smooth handovers and top-quality service.
- Proactively recommend additional products and services that can enhance your client's experience.
- Stay at the forefront of HR and Employment Law, confidently handling complex, end-to-end cases with ease.
- Support new consultants as they come on board, sharing your knowledge and expertise.
- Deliver impactful training sessions for both colleagues and clients as required.
- Welcome new clients with on boarding calls, introducing them to our software and services.
- Embrace additional tasks as directed by the Management Team, because no two days are the same!
What You Bring:
- Proven experience in Human Resources or a related field.
- Strong expertise in HR practices and Employment Law.
- Exceptional communication skills, both written and verbal.
- CIPD Lv. 5 is preferred, but CIPD Lv. 3 with relevant experience will also be considered. Plus, we offer study support to elevate your HR career after your probation period!
- A knack for building strong client relationships.
- Superb organisational skills with the ability to juggle multiple tasks at once.
- A collaborative spirit-teamwork makes the dream work!
Working Hours:
- 37.5 - 42.5 hours per week, with flexible scheduling from Monday to Sunday based on your preference.
- The department operates 24/7 with dedicated night staff, but day shifts vary from 6am to 8pm, Monday to Friday. Plus, you'll only work one weekend every three weeks, ensuring a balanced schedule with a weekday off.
Why You'll Love It Here:
- Join a leading provider of HR and Employment Law advice, renowned for delivering outstanding service to a wide range of clients.
- Be part of a supportive, inclusive team where every member's contribution is valued.
- We're serious about professional development, offering tons of opportunities to grow and develop your skills.
- This is your chance to be part of a company that truly cares about its employees.
- Engage in rewarding, challenging work that makes a real impact every day.
Ready to Take the Leap?
Don't miss your chance to accelerate your HR career with this exciting opportunity! Click the link to apply-we can't wait to hear from you!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
