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Job Title: Helpdesk Advisor (Administrator)Location: Facilities Management (with Work From Home on Fridays)Hourly Rate: £12.24 per hourHours: Monday to Friday, 8am - 5pmAre you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor (Administrator) to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service experience, then this is a great opportunity for you!Key Responsibilities:Manage multiple inboxes and respond promptly to customer enquiries via email and phone.Handle a high volume of emails and calls.Support both reactive works and pre-planned maintenance tasks.Prioritise and manage tasks efficiently to ensure smooth operations.Collaborate with other team members and departments to resolve customer queries effectively.Maintain accurate records and logs of communications and job status updates.Key Skills & Experience:IT LiterateStrong organisational skills with the ability to multitask in a busy environment.Excellent customer service skills with a professional and friendly attitude.Experience in reactive works and/or pre-planned maintenance would be highly advantageous.Facilities management experience preferred but not necessaryAbility to work independently and efficiently, while also being a team player.Proficient in MS Office and other office management systems.
Perks:Work From Home on Fridays.This is an ongoing temporary position offering the chance to go permanent. If you're proactive, reliable, and ready to make an impact, we want to hear from you!
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