SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. Manchester
  3. Ict help desk manager
  4. 2nd Line Support Engineer - GBP 30000

2nd Line Support Engineer - GBP 30000

Nextech
Posted 3 days ago, valid for 7 days
Location

Manchester, Greater Manchester M17 1DJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The role of 2nd Line Support Engineer is based in Manchester with a hybrid work model.
  • The salary for this position ranges from £30,000 depending on experience.
  • Candidates should have experience in a 2nd Line IT support role or be a 1st Line Engineer looking to advance.
  • Key responsibilities include troubleshooting hardware and software issues, managing support tickets, and collaborating with other teams.
  • The role offers opportunities for career growth, training, and a supportive work environment.

Role: 2nd Line Support Engineer Location: Manchester (Hybrid) Salary: £30,000 - D.O.EIndustry: Managed Services

?? Ready to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line Engineer looking to step up, this is a fantastic opportunity to join a growing team in Manchester. You'll be providing hands-on technical support in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management.

What You'll Be Doing:

* Providing 2nd Line technical support for hardware, software, and networking issues.* Troubleshooting and resolving Windows, macOS, and Linux operating system problems.* Managing support tickets using tools like Jira, ServiceNow, and Remedy.* Collaborating with 1st and 3rd Line teams to escalate and resolve complex issues.* Setting up and configuring new hardware, software, and peripherals.* Assisting users with network connectivity, security, and troubleshooting.* Maintaining accurate documentation of issues and solutions.* Keeping up to date with the latest technology trends and best practices.

What We're Looking For:

* Experience in a 2nd Line IT support role OR a 1st Line Engineer eager to step up.* Strong understanding of computer hardware, troubleshooting, and configuration.* Knowledge of Windows, macOS, and Linux operating systems.* Experience with networking concepts and protocols (DNS, DHCP, TCP/IP).* Active Directory, Group Policies, Windows Server (up to 22)* Virtualisation including both Azure VD, VMware, Hyper-V* Familiarity with help desk software such as Jira, Remedy, or ServiceNow.* Strong problem-solving and communication skills, able to explain technical issues to non-technical users.* A proactive and customer-focused mindset.

What's in It for You?

�? Hybrid Working - Enjoy a mix of office and remote work.?? Career Growth - Training and development opportunities to help you progress.�? Company Events - Be part of a supportive and social team.?? Competitive Salary - £27,000 - £30,000 DOE.�? Pension Scheme - Secure your future with a company pension.?? Monday to Friday Schedule - No weekend shifts!

If you're passionate about IT and want to grow your career in a thriving environment, we want to hear from you!

?? Apply now - interviews are happening soon! ??

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2025 SonicJobs App Ltd. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs