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About us
Our client recently celebrated its 75th year in business. They provide their customers with what they need to get their homes and businesses' security up to scratch.
They offer an extensive product range covers all possible needs in security solutions for businesses & homes.
This is a fantastic opportunity for someone looking to kick-start their career or looking for a new challenge in a friendly and supportive office environment, where innovation and ideas are welcome. The right candidate will have a positive attitude, attention to detail and the ability to work under varying levels of workload as the service desk can be unpredictable. This is a key role in ensuring that our customers receive outstanding care, and our internal processes run smoothly and efficiently.
Role
- Respond to customer calls resolving them within SLA and keep the customer updated at all times. Escalate business critical issues.
- Represent Equity professionally at all times, ensuring our customers experience is always a positive one.
- Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal System and supplier systems where necessary.
- Contact suppliers where necessary to escalate issues and update internal system with supplier responses.
Benefits
- Permanent position
- Company pension
- Free parking
Schedule
- 8.30am to 5.30 (1hr break)
- Monday To Friday
- No weekends.
- 28 days holiday
