Back to search
IT Helpdesk Lead (MSP) - Manchester - £37K DOE
Do you thrive in leadership roles and want to join an MSP that truly invests in its people?
An IT Helpdesk Lead with good hands-on technical knowledge, team lead experience ideally from an MSP environment is required by a well-established Microsoft Gold Partner in Manchester city centre.
Due to continued success with recent acquisitions and new contract wins, this award-winning MSP are now looking for a Helpdesk Lead to direct their main service desk, where you will be managing a team of 8 direct reports.
Responsibilities include:
- Actively monitor managed queues to ensure timely ticket allocation and resolution.
- Take responsibility for the professional growth and performance of direct reports, with regular 1-1s for team members.
- Provide leadership and supervision to the service desk team.
- Ensure engineers consistently update customers via the service desk platform or phone.
- Ensure service desk engineers correctly identify new tasks and notify account managers.
- Oversee service queues for direct reports and offer support when required.
- Maintain adherence to SLA response times.
It will be highly beneficial if the ideal IT Helpdesk Lead has previous experience within IT Managed Services and hands-on experience implementing ITIL best practices.
The company is Microsoft-focused, working heavily with 365, Intune and Azure - with full funding for Microsoft certifications and salary uplifts for every exam passed. In addition, a clear progression path to a Service Desk Manager position.
With this opportunity, you will achieve:
- Starting salary up to £37,000 (dependent on experience)
- 33 days annual leave (incl. Bank Holidays)
- Contributory pension scheme (5% EE, 3% ER)
- Flexible working (08:00-16:30 / 9:30-18:00 week on week off)
- Plus much more
For further details and to apply, please send your up to date CV to Gianluca @ circlerecruitment (dot) com for a confidential chat.
Key Words: IT Support, Helpdesk help desk, service desk, MSP, Service Desk, 1st Line, manager, lead, IT Managed Services, Active Directory, technical support, Office 365, Manchester, Stockport, Sale, Altrincham, Bolton, Rochdale, Oldham, Hyde
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
