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Technical Support Specialist

Cast UK Limited
Posted a day ago, valid for 24 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Technical Support Specialist is available in Wythenshawe, Greater Manchester, offering a salary between £35,000 and £40,000 plus car allowance and benefits.
  • The position requires candidates to have experience in Technical Customer Support, specifically in resolving issues through communication with field or service engineers.
  • Key responsibilities include managing support tickets, troubleshooting technical issues, and providing high-level customer service through various communication channels.
  • Candidates should possess excellent communication skills, problem-solving abilities, and proficiency in IT systems, with a preference for qualifications in Electronic Engineering.
  • The role is office-based, operates Monday to Friday during typical office hours, and requires a full UK driving license.

Technical Support Specialist Wythenshawe, Greater Manchester£35,000 - £40,000 + Car/Allowance + Benefits

Role Summary

Our client, who are an established and growing business is looking to recruit an experienced Technical Support Specialist. You will be a crucial part of the technical support team, responsible for delivering high-quality system and product support to customers. The role requires resolving initial support calls, emails, and chats, while also addressing escalations within the team. The role is Monday to Friday, office-based and you will work typical office hours.

Key Responsibilities

  • Manage open, unresolved, and escalated tickets within the support system
  • Stay updated on new hardware and software product releases
  • Assist Technical Support in the development of key site monitoring and customer support strategies
  • Identify and promote training opportunities for customers
  • Collaborate with field sales at the system specification stage
  • Provide proactive, high-level customer service with commercial awareness
  • Support customers via phone, email, and remote connectivity
  • Troubleshoot and diagnose technical issues related to company products
  • Install and configure hardware and software as needed
  • Follow up with clients to ensure problem resolution
  • Manage multiple cases simultaneously, ensuring timely and accurate customer feedback
  • Test and evaluate new technologies for potential deployment

Skills & Experience

  • Experience working with Technical Customer Support
  • Experience of resolving issues through communicating with field/service engineers
  • Excellent communication skills, both written & verbal
  • Ability to stay calm under pressure and concisely articulate resolutions to problems to customers
  • Demonstrable problem-solving skills
  • Electrical, 18th edition is advantageous
  • Strong conflict resolution and problem-solving skills
  • Proficiency in IT systems, Microsoft Windows, networks, IP and cloud
  • TEC ONC/HNC or BEng Electronic Engineering
  • Full UK driving licence

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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