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About Us
We are an innovative and growing company based in the heart of Manchester, specialising in providing high-quality IT solutions. We are excited to offer an opportunity for a Trainee IT Support professional to join our team. No previous experience is required, as we provide comprehensive training and development for the right candidate. This is an excellent chance to begin your IT career with robust support and opportunities to grow.
Role Overview
As a Trainee IT Support professional, you will serve as the first point of contact for technical assistance within the organisation. Your responsibilities will include supporting users, resolving technical issues, and contributing to the maintenance of our IT systems. Working alongside our experienced IT team, you will acquire the essential skills to build a rewarding career in IT support.
Key Responsibilities
- Respond to IT support queries from colleagues, both remotely and on-site.
- Diagnose and resolve hardware, software, and network issues.
- Assist with setting up user accounts, devices, and applications.
- Help maintain and manage IT equipment, such as laptops, printers, and office devices.
- Learn and adhere to IT support processes and industry best practices.
- Accurately document technical issues, resolutions, and updates in the helpdesk system.
- Support the IT team with projects and technical improvements.
Skills & Attributes
- No prior IT experience required, but a strong interest in technology is essential.
- Excellent communication skills and a customer-focused approach.
- Problem-solving abilities with a proactive attitude to learning.
- Ability to work well in a team and independently when needed.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook) is a plus.
- Strong organisational skills and attention to detail.
What We Offer
- Comprehensive training and on-the-job support.
- Mentorship from experienced IT professionals.
- Career development opportunities in a growing organisation.
- Competitive salary and an attractive benefits package.
- Convenient Manchester location with excellent public transport links.
How to Apply
If you are enthusiastic about starting your IT career and eager to learn, we would love to hear from you! Please submit your CV along with a brief cover letter outlining your interest in the role.
Take the first step towards a successful future in IT support with us in Manchester.
