1st Line Technician

In Technology Group Limited

Posted 11 days ago, valid for 11 days

Manchester, Greater Manchester M17 1DJ, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role of 1st Line Technician is based in Manchester (M60 area) with a salary of up to £45,000 depending on experience.
The position is ideal for enthusiastic candidates, particularly those with a customer service background, seeking their first role in IT.
Candidates must be prepared to undergo a high level of security clearance and will receive comprehensive training on Oracle Cloud HCM and ERP solutions.
Key responsibilities include providing entry-level IT support, diagnosing hardware and software issues, and managing user accounts while adhering to service level agreements.
Benefits include 25 days of holiday plus bank holidays, health care options, and opportunities for professional growth.

Role: 1st Line TechnicianLocation: Manchester (M60 area)Salary: up to £45,000 DOE

Our client are looking for an enthusiastic entry level IT Support Technician to be fully based on their clients site in Manchester providing IT Support to a large corporation on their Oracle Cloud HCM and ERP solutions. This role would be suitable to candidates of a customer service background (not essential) who are looking for their first role in IT.

Please note - you may need a high level of security clearance to be accepted for this role.

Upon starting, you will be given full training on Oracle Cloud, this will cover various area's of the HCM and ERP Solutions.

Responsibilities:

Provide entry level IT Support
Fully on-site role, being the first point of contact
Become a Oracle Functional Professional
Diagnose hardware and software issues
Work within SLA's
Provide a high level of support
Manage and resolve tickets efficiently
Setting up new users' accounts and profiles and dealing with password issues
Provide or update documentation to help with processes
Prioritising and managing many open cases at one time

Technical and personal requirements:

Office 365 Administration
Antivirus / Security platforms
Passionate about IT & Technology
Motivated self-starter
Attention to detail, customer focused
Excellent diagnostic and problem solving skills
Good communication skills
Qualified to apprenticeship / A-Level or equivalent in any subject area

Benefits:

25 days holiday, plus bank holidays
Option to buy 5 additional holiday days!
After 2 years' service, your birthday off!
Eye Tests, Private health care
Cycle to work Scheme
Childcare vouchers
Brilliant training and growth opportunities

If this role is of interest to you, please apply for immediate consideration and interview.

Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, Service Desk Analyst, Entry Level IT Graduate, IT Graduate

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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