IT Systems Administrator

IT SYSTEMS ADMINISTRATOR - (2ND LINE)

37-40,000 Per Annum

5X A WEEK ONSITE (MANCHESTER)

An established organisation is looking to recruit an IT SYSTEMS ADMINISTRATOR to strengthen their IT Support division. This is a permanent role, and requires you to be onsite 5x a week in Manchester

KEY RESPONSIBILITIES

• Assist the IT Manager with on-site in the support and management of the Institute network, firewall and virtualisation systems.
• Provide 2nd line support to the IT Helpdesk and 1st line support to end users when required.
• Apply expertise in areas such as virtualization, enterprise firewalls, networks, Active Directory, and MDM solutions like JAMF and SCCM to support the post holder in maintaining a robust and secure IT environment in line with the Institute's goals and operations.

REQUIRED SKILLS

Active Directory Management:

• Administer and maintain on-premises Active Directory environment.
• Create and manage user accounts, groups, and permissions and manage group policies

Network Management:

• Support and manage the Institute's internal network, including the configuration of Cisco and Aruba switches as needed.
• Troubleshoot network issues and work with third parties as and when necessary to ensure timely resolution.

Firewall Management:

• Support and manage the Institute's perimeter firewall device, implementing and maintaining threat management and security policies, keeping up to date, and implementing best practices.

Windows Virtualisation:

• Support and manage the Institute's virtualization platforms
• Support and manage Windows servers (and desktops), including those running on the Institute's virtualisation platform.
• Perform routine maintenance, updates, and troubleshooting when required.

End User Support:

• Provide 2nd line support to the IT Helpdesk resolving tickets which have been escalated to 2nd line support
• Provide 1st line technical support to end users when required, addressing hardware and software issues (primarily during periods of leave cover).
• Ensure timely resolution of support tickets and maintain high levels of customer satisfaction.