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The Company:
This is an incredible opportunity to join a forward-thinking company at the forefront of smart IoT technology, where you'll play a crucial role in shaping the future of efficiency and sustainability. The company's innovative IoT monitoring solutions are transforming industries by helping businesses cut costs, optimize energy usage, and stay ahead of environmental regulations. You'll be working with real-time data tools that empower organizations to make smarter, data-driven decisions, improving everything from operational efficiency to environmental impact. With products like environmental monitors, temperature sensors, and energy usage trackers, the company is helping industries such as manufacturing, healthcare, and renewable energy take giant leaps toward a sustainable future. This is your chance to work on groundbreaking technology that integrates seamlessly with intuitive online dashboards, delivering real-time alerts, detailed data logs, and custom reports. If you're ready to make a meaningful impact in an industry that's shaping the future of both business and the planet, this role is the perfect next step in your career.
The Role:
The role is for a Linux Systems Admin providing hands on systems administration. You will lead a technical support team, driving the resolution of customer service incidents, both software and hardware, while working closely with internal teams to maintain and exceed SLAs. This role involves defining maintenance / patching schedules, implementing infra changes that will improve their SLAs or that will resolve incidents. All their infrastructure is hosted in AWS so familiarity with modern SaaS application architecture and AWS services is essential.
Key Responsibilities:
**Manage and resolve customer service incidents, acting as the escalation point for critical issues.
**Monitor, track, and report on service delivery performance, driving improvements in SLAs and KPIs.
**Collaborate with technical teams to address software and hardware issues.
**Lead and mentor a technical support team, fostering a customer-focused culture.
**Communicate with customers, providing updates and post-incident reports.
Required Skills & Experience:
**Strong experience as a Linux Systems Admin
**AWS Experience
**Strong technical background in IoT, software, and hardware systems.
**Leadership experience, including mentoring and managing teams.
**Strong communication and problem-solving abilities.
**Familiarity with ITIL or similar service management frameworks.
What's On Offer:
**Competitive salary of 60,000, pension contributions, and a 10% company performance bonus.
**Flexible working environment.
**Opportunity to work on innovative IoT projects.
**Career development and growth opportunities.
This is a unique opportunity to make an impact in a high-growth, cutting-edge technology sector. If you're passionate about IoT and excited to find out more, please give Paul McGovern a call on (phone number removed).
