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Job Title: Microsoft Dynamics Business Central Support Analyst
Location: North West (On-site)
Salary: Up to £40,000 per annum
Role Overview: As a Microsoft Dynamics Business Central Support Analyst, you will be responsible for managing and resolving BC support tickets, offering first-line technical assistance, and acting as the internal point of contact (POC) for all Business Central-related matters. You will work closely with our internal teams to ensure the smooth running of the system and assist with user queries, troubleshooting, and ongoing system improvements.
Key Responsibilities:
- Provide first-line support for Microsoft Dynamics Business Central users, managing and resolving support tickets in a timely and efficient manner.
- Serve as the internal point of contact for all BC-related inquiries, ensuring that users receive the appropriate guidance and solutions.
- Collaborate with internal teams to identify system issues and suggest improvements or updates.
- Troubleshoot and diagnose system errors and performance issues, escalating to senior technical staff when necessary.
- Assist with system updates, patches, and configuration changes, ensuring minimal disruption to business operations.
- Provide training and support to internal users on system functionalities and best practices.
Key Requirements:
- Proven experience in supporting Microsoft Dynamics Business Central (BC).
- Strong problem-solving and troubleshooting skills with the ability to work independently.
- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Ability to manage and prioritise multiple support tickets and requests in a fast-paced environment.
- A good understanding of Business Central modules and functionality is preferred.
- Strong attention to detail and a proactive approach to identifying and resolving issues.
Why Join Us:
- Competitive salary up to £40,000.
- Holiday entitlement + Bank
- Opportunities for career growth and development.
- On-site role in the North West with a close-knit team.
If you have a passion for Microsoft Dynamics BC and are ready to make an impact in a key internal support role Apply today to take the next step in your career!
