Back to search
Job Title: 1st/2nd Line IT Engineer
Location: Manchester City Centre
Salary: Up to 30,000 DOE
Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.
Key Responsibilities
- Provide 1st and 2nd Line IT Support for an internal user base of 300+
- Log, triage, and resolve incoming support tickets via email, phone, and remote desktop
- Assist with software support and installation
- Build and configure devices for users
- Manage user accounts, including access and permissions
- Ensure the smooth operation of all IT equipment and infrastructure
Technical Requirements
- Experience with Active Directory / Group Policies
- Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
- Strong Windows 10/11 support skills
- Familiarity with Sentinel One AV, Mimecast, and Acronis backups
- Knowledge of VOIP services
Benefits
- 26 days of annual leave plus bank holidays
- Access to Perk Box vouchers
- Private pension and healthcare benefits
- Cycle to work scheme
- Ongoing professional development opportunities
This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration!
Keywords: IT Support Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, 1st Line, Service Desk Analyst, 2nd Line
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
